Privacy Policy
In short
- TeamGenix Field is a work app for the supervisors and site managers of facility service companies. It lets them record attendance, handle complaints and work orders, log site visits and capture photo and video evidence.
- We collect only what the app needs to do that: your work account details, your attendance, the work records and evidence you submit, your location when you clock in or capture evidence, and a notification token.
- We do not track your location in the background, sell your data, show ads, or use advertising or analytics trackers.
- You can ask us to delete your account and data at any time by emailing contact@teamgenix.in.
1. Who we are
This policy applies to the TeamGenix Field mobile app and the services behind it (together, the "App"). The App is operated by Sayan Pal ("we", "us", "our"). You can reach us at contact@teamgenix.in.
The App is used by staff of facility service companies (for example, companies that provide housekeeping, security or maintenance at client sites). Your account is created for you by the company you work for, which we call your "employer" in this policy. Your employer decides which sites your account can access, and uses the information recorded in the App to manage its staff and services. The App is not for the general public: you can only sign in with an account your employer has created.
2. Information we collect
Account information
Your name, employee code, job role, email address and mobile number, the sites you are assigned to, and your password. Your employer gives us these details when it creates your account. We store your password only in a securely hashed form, so we cannot read it.
Attendance
When you clock in or clock out, we record the time, the site, and (if you allow location) where you clocked in. We compare that location with the site's location so your employer can see whether you clocked in on site, and how far away you were if not. If you mark attendance for team members at your sites, we record the attendance status you enter for each of them.
Work records and content you submit
- Actions you take on complaints and work orders, such as acknowledging, assigning, starting and resolving them, and the notes you add.
- Site visits, including the site, purpose, check-in and check-out times, and your observations.
- Photos and videos you capture as evidence through the App's camera. Videos include audio recorded by your microphone.
- Site QR codes you scan to open a site and start a visit. The App reads the code only to identify the site.
Location
We read your device's precise location only at two moments:
- When you clock in, to record where you started work, as described above.
- When you open the App's camera to capture evidence. We stamp the location and time onto photos, and attach them to videos. We save the coordinates, and an address worked out from them, with that evidence.
We use your location only while the App is open and you are doing one of these things. We do not track your location in the background, while the App is closed, or during the rest of your working day.
Notification data
If you allow notifications, your device gives the App a push notification token. We store this token so we can tell you about new complaints, task assignments and other updates for your sites.
Technical information
Like most online services, our servers record basic technical information when the App connects to them. This includes your IP address, the time of each request and the time of your last sign-in. We use it to run the service securely and to fix problems.
What we do not collect
We do not use advertising IDs, advertising SDKs or third-party analytics trackers. We do not access your contacts, call logs, SMS or files outside the App. The App does not read your photo gallery: it only uses photos and videos you capture through its own camera.
3. Device permissions
The App asks for each permission only when it needs it. You can turn any permission off later in your device settings.
| Permission | Why the App uses it | If you decline |
|---|---|---|
| Camera | To capture photo and video evidence, and to scan site QR codes. | You cannot attach new evidence or scan QR codes. You can still pick a site manually, and everything else still works. |
| Microphone | To record sound with video evidence. | Videos are recorded without sound. |
| Location (precise, only while the App is in use) | To record where you clock in, and to stamp where and when evidence was captured. | You can still clock in, but without a location; your employer will see that no location was recorded. Evidence is saved without a location. |
| Notifications | To alert you about new complaints, task assignments and updates. | You will not receive push alerts, but you can still see updates inside the App. |
4. How we use information
- To sign you in, keep your account secure, and help you reset a forgotten password with a one-time code sent to your email.
- To record your attendance and show it to you and your employer.
- To show you the complaints, work orders, site visits and team attendance for your assigned sites, and to record the actions you take on them.
- To share your work records and evidence with your employer and, where relevant, with the client whose site the work relates to.
- To send you push notifications and service emails about your account and your work.
- To keep the service secure, prevent misuse and fix technical problems.
- To meet our legal obligations.
We do not use your information for advertising, and we never sell it.
5. Who we share it with
- Your employer. Its administrators and supervisors can see your account details, attendance (including clock-in location), and the work records and evidence you submit.
- Your employer's clients. Clients of your employer can see the progress of complaints, work orders and site visits at their own sites, along with related evidence and the name of the staff member handling them. They do not see your attendance or contact details through the App.
- Companies that run parts of the service for us. These include our hosting and database provider, our cloud file storage provider (which stores photos and videos), Google Firebase Cloud Messaging (which delivers push notifications), and our email provider (which sends password-reset codes). They may use your information only to provide these services to us.
- Your device's map services. To turn coordinates into a readable address, the App uses your phone's built-in geocoding service (Google on Android, Apple on iOS). The coordinates are sent to that service for this purpose.
- Legal reasons. We may disclose information when the law requires it, or to protect the rights, property or safety of our users, your employer, us or others.
- Business transfers. If the App is sold or merged, your information may be transferred to the new operator. This policy will continue to apply to it.
6. How long we keep it
- Account information: while your account is active. When your account is closed, we delete or anonymise it within 30 days, unless the law requires us to keep it longer.
- Attendance, work records and evidence: for as long as your employer needs them to manage its staff, deliver and document its services, and meet payroll, contract, audit or legal requirements. These records may need to be kept after your account is closed.
- Notification tokens: until you sign out, the token expires, or your account is closed.
- Server logs: for a limited period, normally no more than 12 months.
7. Security
All data between the App and our servers is encrypted in transit using HTTPS. Passwords are stored only as secure hashes. Your sign-in session is kept in your device's secure storage (Keychain on iOS, Keystore on Android). Access to our systems is limited to people who need it.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal data, we will notify you and the relevant authorities as the law requires.
8. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- delete your data;
- withdraw consent you have given, for example by turning off a permission;
- nominate someone to exercise your rights on your behalf;
- complain to a data protection authority.
These rights include those under India's Digital Personal Data Protection Act, 2023, the EU and UK GDPR, and California privacy law (CCPA/CPRA). We do not sell or share personal information for cross-context behavioural advertising. We will not treat you differently for exercising your rights.
To exercise any of these rights, email contact@teamgenix.in. We will respond within 30 days. We may need to confirm your identity first. Where your employer controls a record, such as your attendance history, we may pass your request to it and help it respond.
9. Deleting your account
You can ask us to delete your TeamGenix Field account and the personal data linked to it at any time:
- Email contact@teamgenix.in from the email address on your account, with the subject "TeamGenix Field account deletion request".
- Alternatively, ask your employer's administrator to close your account.
We will delete your account information within 30 days of confirming your request. Some records, such as attendance and work records, may be kept by your employer where it has a legal or contractual need, as described in section 6. Records we keep in this way are no longer used to identify you for any other purpose.
10. Children
The App is a work tool for adults. It is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.
11. International transfers
Our servers and service providers may be located outside your country. When we transfer personal data across borders, we take steps the law requires to make sure it stays protected. These include contractual safeguards such as Standard Contractual Clauses.
12. Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top. If the changes are significant, we will also let you know in the App or by email before they take effect.
13. Contact us
For any questions about this policy or your personal data, contact:
Sayan Pal, TeamGenix
Email: contact@teamgenix.in